1. Definitions and Interpretations

In this policy, the following terms will have the following meanings:
  • "Account" - means an account required to access and / or use certain areas of our site
  • "Cookie" - means a small text file placed on your computer or device from our site at the time you visit certain parts of our site and / or when you use certain features of our site.
  • "Cookies Law" - means the relevant parts of the 2003 Privacy and Electronic Communications Regulation (EC Directive).

  • 2. Information about us

  • Address: Rruga "Reshit Petrela", Tirana, Albania
  • E-mail address:

  • 3. What does this Policy cover?

    This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such website before providing them with any data.

    4. What does "Personal data" mean?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR") as "any information relating to an identifiable person which may be directly or indirectly identifiable in particular by reference to an identifier ".

    Personal information is, in its simplest terms, any information about you that allows you to identify yourself. Personal data covers visible information such as your name and contact details, but also includes less visible information such as identification numbers, electronic location data and other online identifiers.

    5. What are your rights?

    Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to learn more or ask any questions using the details in Point 11.
  • The right to access the personal data we have about you. Point 10 will show you how to do this.
  • The right to correct your personal data if any of your personal data held by us is incorrect or incomplete. Please contact us using the details in Item 11 to learn more.
  • The right to be forgotten, i.e., the right to request that we delete or disclose any of your personal data that we have. Please contact us using the details in Item 11 to learn more.
  • The right to restrict (i.e., prevent) the processing of your personal data.
  • The right to object to us using your personal information for a specific purpose or purposes.
  • The right to data portability. This means that, if you have provided us with personal information directly, we are using it with your consent or for the performance of a contract, and that the data is processed using automated means, you may request a copy of its personal data in reuse with another service or business in many cases.

  • For more information regarding our use of your personal data or the exercise of your rights as described above, please contact us using the details given in Item 11. If you have any reason to complain about our use of your personal data, you have the right to file a complaint with the Data Protection Officer.

    6. What kind of data do we collect?

    Depending on your use of our site, we may collect some or all of the following personal and non-personal information:

  • Contact information (such as name, email address, mailing address and telephone number, date of birth, occupation);
  • Payment information (including payment card numbers, billing address and bank account information);
  • Demographic data (such as age, gender, country and preferred language);
  • Information regarding your reservation, stay or visit (where you stayed, date of arrival and departure, and goods and services purchased);
  • Loyalty program member information, profile or password details, and any copies of your correspondence if you contact us
  • Copies of your correspondence if you contact us;
  • Your interests and preferences;
  • Information collected through the use of CCTV systems, card switches and other security systems; and
  • Information about your use and interaction with our website such as IP address, location, type and version of web browser, operating system, a list of URLs starting with a landing page, your activity on our site and the site in which you exit.
  • 7. How do we use your data?

    Under the GDPR, we must always have a legal basis for the use of personal data. This may be because the data is necessary to enter into a contract with you, because you have agreed to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal information will be used and may be used for the following purposes:

    Information you provide to us: We receive and store information you enter on our website or provide to us in any other way, including, for example, when you stay as a guest in hotels we manage. You decide how much information you will share with us in most cases, but not sharing the required information may limit your ability to engage in certain activities, such as the payment information required to complete your booking. If you provide any personal information about another person (e.g., if you make a reservation to another individual), you represent that you are authorized to do so and allow us to use the information in accordance with this Privacy Policy. You also represent that the information you provide is accurate.

    Automatic information: When you use or interact with our website and / or use any application that we may make available on our website, we retrieve and store information generated by your activity and information automatically collected by your browser or device mobile. For example, like many websites, we receive certain information when your web browser enters our website including your IP address, browser type, operating system, mobile network data, pages viewed and times entrance. This information helps us communicate with our customers and better understand them.

    Security Systems: When you visit our managed properties, information may be gathered about you through the closed-circuit television systems of such properties, electronic key cards, and other security systems.

    Information from other sources: We may obtain information about you from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airlines, credit cards and other partners.

    8. How long do we keep your data?

    To the extent permitted by applicable law, we will retain your personal information for the period required to meet the following:

  • Purposes for which personal information is provided,
  • An identifiable and ongoing business need, including record keeping,
  • A specific legal or regulatory requirement and/ or
  • A requirement to keep records that may be relevant to any notified regulatory investigation or active legal proceedings
  • We will not retain your personal information for longer than necessary, taking into account the reason (s) for which they were first collected. By the time we no longer need your personal information for any business or legal purpose, we will delete it. We store the personal information we process on behalf of our clients as long as we have an agreement with them to process that data, always subject to applicable legal requirements.

    9. How can I control my data?

    In addition to your GDPR rights set forth in Section 5, when you submit personal data through our site, you may be given the opportunity to restrict our use of your personal data. In particular, we aim to give you strong controls over our use of your data for direct marketing purposes (including the ability to opt out of receiving emails from us, which you can do by unsubscribing using links provided in our emails.

    10. How can I access my personal data?

    If you would like to know what personal information, we have about you, you can ask us for details of that personal information and a copy of it (where this personal information is kept). This is known as a "subject entry request".

    We will respond to your access request within one month of receiving it. Normally, we intend to provide a complete response, including a copy of your personal data within that time. However, in some cases, especially if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be fully informed of our progress.

    11. How can you contact us?

    To contact us for anything related to your personal data and data protection, please use the following details:


    12. Update this Policy

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects the protection of personal data.

    Any changes will be posted immediately on our site and you will be deemed to have accepted the terms of the privacy policy on your first use of our site after the changes. We recommend that you check this site regularly for updates.